We understand that unexpected changes can happen. To ensure smooth operations and fairness to all participants, please review our cancellation guidelines carefully before booking your course.
Cancellations 48 Hours Before Class
Participants who cancel their registration 48 hours or more before the scheduled class are eligible for a refund, minus a small administrative fee.
Within 48 Hours of the Class
Cancellations made within 48 hours of the course start time are considered late and are non-refundable. However, participants may reschedule at a discounted rate, subject to availability.
If a participant fails to attend the class without prior notice:
• The booking is marked as non-refundable
• A seat cannot be transferred or credited
• A new registration fee will be required for future classes
If you need to move your booking to a later date:
• You may reschedule once at no cost if the request is made 24 hours in advance
• Rescheduling within 24 hours of the session may incur a rescheduling fee
• Reschedules depend on seat availability in upcoming classes
We understand that genuine emergencies occur.
In cases involving:
• Medical emergencies
• Family emergencies
• Unforeseen critical situations
You may contact us with appropriate documentation. Exceptions may be granted at the discretion of our management team.
For private group or corporate training:
• Cancellations must be made 72 hours or more in advance
• Deposits are non-refundable
• Rescheduling requires mutual date agreement and may incur an adjustment fee if done late
• Full payment is required before the training session begins
If FixIt Heart & Life Training must cancel or reschedule a class due to unforeseen circumstances (e.g., instructor illness, facility issues):
• Participants will be notified immediately
• You may choose between a full refund or complimentary rescheduling
• No penalties will be applied
Your safety and training experience remain our top priority.
To cancel your registration, please contact us through:
📧 Email: 910-526-3180
📞 Phone:fixitheartlife@gmail.com
